PRIVACY POLICY
Last updated: April 2026
Your privacy matters to us. This policy explains in plain language what data Apollo Network collects, why we collect it, and how it is used. We believe in transparency and collecting only what is necessary.
1. Overview
Apollo Network ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information. By using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect minimal information necessary to operate our services. This may include: (a) Your Minecraft username and UUID, used to manage your access to our game servers and deliver any purchased perks to your account. (b) Your IP address, collected automatically by our game servers and web server for security purposes, including detecting ban evasion and preventing abuse. (c) In-game activity logs (chat messages, commands, connection timestamps) retained for moderation purposes. (d) Store session data — when you use our store, your Minecraft username, basket identifier, and item selections are stored locally in your browser (localStorage) to persist your cart between sessions. This data is stored on your device only and is not transmitted to Apollo Network servers except where stated below. (e) Gift recipient username — if you purchase a gift for another player, their Minecraft username is stored locally in your browser for the duration of the transaction. This username is passed to Tebex to deliver the gifted item. We do not store third-party Minecraft usernames on our own servers. (f) Discord User ID (optional) — during store checkout, you may voluntarily provide your Discord User ID to help us link your purchase to your Discord account and grant applicable roles (such as the Contributor role). This ID is stored locally in your browser and, if provided, is logged server-side alongside your basket identifier at the time of checkout. Your Discord User ID is a public-facing identifier and does not grant access to your Discord account. We do not access your Discord account or any private Discord data through this process. (g) Purchase information — when you complete a purchase, your Minecraft username and order details are passed to Tebex to fulfil your order. Payment details (card numbers, billing address) are collected and processed entirely by Tebex and are never seen or stored by Apollo Network. (h) Discord user information if you interact with us through our official Discord server, governed by Discord's own Privacy Policy.
3. How We Use Your Information
We use the information we collect to: (a) operate and maintain our game servers and website; (b) enforce our Server Rules and Terms of Service; (c) process and fulfil store purchases and deliver in-game perks to the correct Minecraft account; (d) communicate with you regarding support requests, moderation actions, or service updates; (e) improve the stability, performance, and security of our services. We do not sell, rent, or trade your personal information to third parties.
4. Third-Party Services
Apollo Network integrates with the following third-party services, each with their own privacy practices: (a) Tebex (tebex.io) — our payment processor. Tebex handles all billing information, payment processing, and order management. Please review Tebex's Privacy Policy at tebex.io/privacy for details on how they handle your data. (b) Minecraft / Mojang — authentication and account verification. (c) mc-heads.net — used to display Minecraft player head images on our website. (d) Discord — community communication platform. (e) CurseForge — links to modpack downloads. (f) Google Forms — staff application submissions. (g) Perspective API — chat message moderation. We recommend reviewing the privacy policies of these services directly. We are not responsible for the data practices of third-party services.
5. Cookies and Local Storage
Our website uses minimal cookies and browser local storage necessary for its operation. The following data is stored locally on your device by our store — none of it is transmitted to Apollo Network servers except where stated: • Minecraft username — persists your identity between sessions so you do not need to re-enter it. • Basket session identifier — maintains your active cart across page refreshes. • Package option selections — remembers which server or variant you selected for each cart item. • Gift recipient username — if you purchase a gift, the recipient's Minecraft username is stored locally until the order is complete. • Discord User ID (optional) — if provided, stored locally and transmitted to our servers at checkout for role fulfilment purposes only. You may clear it at any time by removing it from the input field in the cart. All of the above localStorage data is cleared when you log out of the store or clear your browser data. We also use sessionStorage briefly to remember your scroll position within the store so navigating back restores where you were — this contains no personal information and is cleared when you close your browser tab. We do not use third-party advertising trackers or analytics platforms that profile your browsing behaviour. We do not serve targeted advertisements. Server-side logs may record page requests and IP addresses for security and diagnostic purposes; these logs are retained for a limited period and are not shared with third parties.
6. Data Retention
We retain in-game logs and moderation records for as long as necessary to enforce our rules and protect our community — typically up to 12 months for general logs, and indefinitely for records related to permanent bans. Purchase records are retained as required by applicable financial regulations. Local browser data (localStorage) persists until you clear it or log out. If you request deletion of your data, we will honour that request to the extent that it does not conflict with our legitimate interest in maintaining community safety or our legal obligations.
7. Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. Purchases through our store require the purchaser to be at least 18, or to have parental consent. If you believe that a child under 13 has provided us with personal information, please contact us and we will take steps to delete such information promptly.
8. Security
We take reasonable technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, or destruction. Payment processing is delegated entirely to Tebex, which maintains PCI-DSS compliance. Our website enforces HTTPS and applies security headers on all responses. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security of your information.
9. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, or request deletion of personal data we hold about you. To exercise any of these rights, please contact us via our Discord server. We will respond to all legitimate requests within a reasonable timeframe. For data held by Tebex (billing and payment records), please contact Tebex directly at tebex.io.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify users of significant changes via our Discord server. The date at the top of this page indicates when the policy was last revised. Your continued use of our services after changes are posted constitutes your acceptance of the revised policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please reach out via our Discord server at discord.com/invite/g7WHhmJ